Deskside Support Technician III

12-months contract-to-hire

Pay rate: $25/hr.

Location: Clayton, IN

Schedule: Monday – Friday, 4:30 PM – 1:00 AM (2^nd shift)

 

One of our clients who is a leading provider of cutting-edge supply chain solutions is looking for a Deskside Support Analyst to support summer sales for a retail company. This Support Analyst will be working in a Warehouse based in Clayton, IN.

 

Responsibilities:

• Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement, which includes responding to high-priority outages outside of normal business hours; work as the liaison between site leadership, IT leadership and other technical team during outages
• Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance
• Manage and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime
• Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
• Perform installation, upgrades, maintenance, basic troubleshooting and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.
• Provide training, mentorship, and leadership for other technicians
• Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements
• Make technical recommendations to site leadership regarding problems, projects, and releases
• Create batch files or PowerShell scripts for asset management and incident resolution

 

Qualifications:

• 2 years of experience supporting networked systems
• (Preferred) Experience supporting MacOS and other Apple devices

Category Code: JN008