Senior SAAS Software Trainer
Information Technology
Charlotte North Carolina Direct Hire May 18, 2020

Senior SAAS Trainer - Direct Hire


Permanent/Direct Hire role – No Sponsorship or C2C Available


LOCATION: South Charlotte


SALARY: $145,000+


HOURS: 8-5p / Starting remotely but will sit onsite in the long-term


Our client has been serving the Home Care Industry for 18+ years the industry leading, Cloud based, Web and Mobile software product featuring; patient management, scheduling, EVV, Covid Fit for Duty, billing, and payroll modules that are easily tailored.



We are seeking the best individual for our training and engagement team; and we want you to challenge us to deliver unparalleled service to our SaaS-based software clients. The Senior SAAS Trainer is an essential role in developing and implementing training projects. This role is responsible for engaging and collaborating with users to develop comprehensive training project plans.



  • Support the identification of new training needs, collaborating with corporate stakeholders to fully understand business goals, objectives, key projects, and performance challenges
  • Participate in beta deliveries of new courses and drive continual improvement of assigned courses based on feedback
  • Update or amend previously developed technical training courses to meet current standards or solution requirements
  • Use sound instructional design techniques to analyze, design, and develop technical training courseware
  • Define appropriate learning objectives and create knowledge checks and assessment questions to support the validation of learner’s knowledge based on course content
  • Drive all quality reviews, including user acceptance testing for all assigned courses
  • Participate in eLearning development as SME, content reviewer, and narrator
  • Develop strategies and sets functional training direction for training delivery




  • Bachelor’s Degree in Math, Computer Science or Instructional Design, or equivalent work experience
  • 5+ years working experience with SaaS
  • A strong understanding of adult learning principles, methods, theories, concepts, and techniques with proven experience in creating technical training course to these principles



  • Technical certification a plus: CCNA, CCNP, CISSP, SSCP etc. or equivalent experience
Category Code: JN008, JN023