A CRG client in the Triad area is looking for a IT Administrator to join their team.  This role is responsible for support of all desktop hardware, software and telecommunications equipment. This position will be the front line in support of the internal customers and will provide assistance via phone, email, and chat. If you have a passion for technology and a spirit of service, this a great place for you. This client values employees who want to grow within the organization.

Job Duties:

• Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, or client tracking/ticketing databases
• Instruct end users in the appropriate use of equipment, software, and/or reference materials
• Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols
• Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals
• Work closely with other team members to identify and suggest resolutions and improvements

Requirements:

• Four-year degree (IT field related)
• One-year help desk experience
• Must have excellent customer service and interpersonal communication skills
• Must have desire to learn and grow 

Contact: ncarper@getcrg.com

Category Code: JN008