CRG has several IT Help desk support positions available in Winston-Salem, NC.  If you are interested, please send your resume and contact info to:

Debbie Moseley, Sr. IT Recruiting Manager at:  dmoseley@getcrg.com

https://www.linkedin.com/in/debbie-moseley-8b67317

 

Job Details and Requirements: 

This is a 1 year contract, possible right to hire, for an IT Help desk specialist.  Candidates must have 1-4 years IT help desk experience. Pay is $18 per hour on a w2 – we offer discounted health/dental and 401k benefits. This is a 40 hour work week – you are paid for the hours you work. Unix/Linux experience is needed.

AAS Degree or A+, Net + certification.

The hours on the help desk cover 6am-10pm. Candidates will be assigned a 10 hour shift to include a weekend day.

 

Duties include:

• Provide routine IT support on hardware and software utilized by the organization.
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• Ideal Candidates will have experience supporting and troubleshooting Unix/Linux Servers.  Experience with configuring, setting up directories, command line experience, Executing SQL scripts, monitoring scripts – command prompts, etc.
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• Troubleshoot Windows operating systems 7-10, MS Office Suite, PC connectivity and network issues, wireless devices such as iphone, ipads, etc.,  help troubleshoot connectivity issues, etc – you will also be crossed trained on the proprietary software and systems.  .
• Take initial telephone or e-mail inquiries and troubleshoot appropriately.
• Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes.
• Basic Knowledge of Unix/Linux highly desired – SQL – Executing SQL scripts, monitoring scripts – command prompts, etc.
• Basic Knowledge of Cisco Routers/Switches- command prompts to configure switches, etc.,  highly desired Knowledge of hardware printer, laptops, PC's, network Servers, etc.,
• Log call activity, Resolve more complex issues requiring detailed systems and applications knowledge.
• These issues may require 5 to 15 minutes to settle.
• Use sound judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or Workstation. 
• Must have basic knowledge of Mobile devices – wireless devices, PC software and Windows 7-10,  MS Office Suite, basic printer troubleshooting skills, ghosting software, and knowledge of web browsers.

Local candidates only. Must be able to pass 20 year criminal background check.

 

Contact: dmoseley@getcrg.com

Category Code: JN008