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Customer Service Representative
Customer Service
Charlotte ,  North Carolina Contract To Hire Nov 12, 2026
Customer Service Representative
This Charlotte based automotive company has been manufacturing custom convertible pieces for over 50 years. They are highly regarded in their industry for impeccable quality and craftsmanship. All products are made in the USA, and with incredible warranties on their product, this business has built strong trust with their customers. This person would be responsible for answering high volume inbound calls and emails regarding pricing, product information, lead time, and taking/placing orders.

Opportunity: Contract-Hire
Compensation: $24-$25/hour
Location: Charlotte, NC
Schedule: Monday – Friday 8am-5pm (100% on-site)

Responsibilities:
  • Receive and manage inbound customer calls and make outbound customer calls in a friendly, upbeat, professional manner.
  • Assist customers with orders for products.
  • Build relationships with customers, many of whom are recurring customers.
  • Research parts and products and enter orders into the order system.
  • Research and respond to customer inquiries in a timely manner.
  • Respond to customer requests for product and pricing information as requested.
  • Collect customer account information accurately and enter it into the system.
  • Assist customers at the will-call counter in a professional manner.
  • Market and sell products to existing and prospective customers.
Benefits:
  • All W2 Employees who work an average of 30+ hours per week at CRG are offered the following benefits options!
  • Medical, Vision, Dental, Life Insurance, and Long- & Short-Term Disability insurance is offered after 90 days of employment with CRG!
  • We also offer a Flexible Spending Account (FSA) along with a Health Savings Account (HSA) with our medical plan. CRG matches the first $500 of the HSA contributions.
  • CRG offers a 401K plan, with open enrollment quarterly (January, April, July, and October) after working at CRG for 90 days.
  • CRG matches 100% of the first 3% of employee contributions to the 401K plan, plus 50% for the next 2% of contributions!
Qualifications:
  • High School Diploma or equivalent is required.
  • Minimum 5 years of experience in a Customer Service / Inside Sales role.
  • Knowledge of vehicles make and model is required.
  • Experience in the automotive industry is a plus.
  • Excellent communication skills, and professional telephone etiquette.
  • Willingness to pitch in and support different areas of the office.
  • Proficiency in Microsoft Office products required.
  • QuickBooks experience is a plus.
Category Code: JN003, JN054
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SeniorityLevel: Associate