Application Support Specialist - Point of Sale
Information Technology
Information Technology
Charlotte , North Carolina Contract Nov 13, 2026
Application Support Specialist – Point of Sale
Assignment Type: 9-month contract w/ potential to extend or convert
Location: Remote, EST hours
Rate: $30-$32/hour
Seeking a detail-orientated and service-focused Application Support & Configuration Specialist to support the configuration, administration, and ongoing operation of the enterprise suites and catering applications. The role partners closely with the Premium Business and location teams to configure F&B menus, maintain application data, administer user access and provide day-to-day application support across the organization. This person will ensure menus, users, roles and system settings are accurately established and maintained in accordance with business requirements and configuration standards.
RESPONSIBILITIES:
QUALIFICATIONS:
Assignment Type: 9-month contract w/ potential to extend or convert
Location: Remote, EST hours
Rate: $30-$32/hour
Seeking a detail-orientated and service-focused Application Support & Configuration Specialist to support the configuration, administration, and ongoing operation of the enterprise suites and catering applications. The role partners closely with the Premium Business and location teams to configure F&B menus, maintain application data, administer user access and provide day-to-day application support across the organization. This person will ensure menus, users, roles and system settings are accurately established and maintained in accordance with business requirements and configuration standards.
RESPONSIBILITIES:
- Provide timely Level 1 and Level 2 support for application questions, menu configuration requests, user access inquiries, and system issues.
- Build and maintain accurate F&B menus and related application configurations across Suites and Catering venues.
- Maintain consistent enterprise configuration standards across menu, item, pricing, financial, legal, and operational data.
- Manage application content and data updates, including menu items, descriptions, pricing, service charges, financial information, and required legal language.
- Coordinate seasonal planning timelines, submission deadlines, intake processes, and configuration readiness activities.
- Review and validate menu submissions for completeness, accuracy, and compliance with established standards.
- Facilitate process training and provide guidance to location operators and business users through applicable communication and training channels.
- Provision and maintain user accounts, roles, and permissions in accordance with access standards and business requirements.
- Support recurring access reviews and audits to help ensure appropriate and compliant system access.
- Troubleshoot application defects and configuration issues, document findings, and coordinate communication and resolution with impacted users.
QUALIFICATIONS:
- 2-3 years’ experience in supporting POS, catering, hospitality, FUB or enterprise application software
- Experience with menu planning, F&B operations, hospitality technology, or application configuration preferred.
- Associate or bachelor’s degree in information systems, hospitality, business or related field; equivalent professional experience may be considered.
- Strong customer service orientation and a user-focused approach to application support.
- Highly organized, detail-orientated and able to manage multiple priorities and deadlines.
- Ability to work independently while collaborating effectively with business, location and product teams.
- Strong written and verbal communication skills, including the ability to facilitate training and explain configuration concepts in clear business language.
- Proficient in Microsoft Office suite of products
Category Code: JN008
#LI-LC1
#LI-Remote
Seniority Level: Associate
#LI-LC1
#LI-Remote
Seniority Level: Associate