Senior Billing Coordinator | Logistics & Transportation
Position Overview
We are seeking an experienced Billing Coordinator to support daily billing operations and provide guidance to team members across multiple billing functions. This individual will serve as a key resource for billing processes, escalations, quality assurance, and team performance while supporting leadership in maintaining efficient and accurate operations.

The ideal candidate will have a strong background in billing operations, excellent analytical and problem-solving skills, and the ability to lead and support teams in a fast-paced environment.

Location: Charlotte, NC
Schedule: Monday-Friday (Friday's remote)
Compensation: $28.00/hour
Opportunity Type: Contract to Permanent

Key Responsibilities

Serve as the day-to-day operational lead and primary resource for multiple billing teams, supporting supervisors with daily activities and priorities.
Provide guidance, troubleshooting, and operational support to domestic and international team members.
Act as a key point of contact for billing-related questions, escalations, and operational challenges.
Maintain a thorough understanding of billing processes, procedures, customer requirements, and compliance standards.
Monitor billing queues, workloads, productivity, and overall team performance.
Review and resolve complex billing issues and escalations to ensure timely and accurate processing.
Conduct regular billing audits to ensure accuracy, compliance, and adherence to established procedures.
Assist with billing activities, specialized processes, and assigned billing queues as needed.
Identify opportunities to improve billing processes, increase efficiency, and reduce errors.
Provide training, coaching, and ongoing support to team members regarding billing procedures, performance expectations, and quality standards.
Collaborate with supervisors, management, and cross-functional departments to resolve operational issues.
Prepare and maintain reports related to billing performance, productivity, accuracy, and key performance indicators (KPIs).
Assist with workload distribution and queue management to ensure timely completion of billing activities.
Support continuous improvement initiatives and promote accountability across the billing organization.
Analyze operational trends and communicate performance updates and recommendations to leadership.

Qualifications

Bachelor's degree or equivalent combination of education and relevant professional experience.
Strong understanding of billing operations, processes, and audit controls.
Excellent organizational, time management, and prioritization skills.
Strong analytical, troubleshooting, and problem-solving abilities.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Intermediate to advanced proficiency with Microsoft 365 applications, particularly Excel.
Ability to work independently while collaborating effectively with cross-functional and geographically dispersed teams.

Category Code: JN005, JN044
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SeniorityLevel: Associate