Flexible Monday–Thursday hours: 7:00 AM–4:00 PM, 8:00 AM–4:00 PM, or 9:00 AM–5:00 PM
Friday: Work from home
Final schedule can be discussed and confirmed before starting
In this role, you will review additional charges submitted by transportation carriers, communicate with customers regarding approvals, and help ensure accurate billing and payment processing
You will initially work with the Detention Team for approximately two months before transitioning to another team focused on reviewing customer contracts and recovering additional costs
Review and process incoming accessorial charge requests from transportation carriers
Communicate with internal teams, carriers, and customers regarding additional charges
Follow up on outstanding customer approvals
Review supporting documentation and signed bills to verify charges
Assist with billing and payment processing
Review customer contracts to identify opportunities to recover additional costs
Identify cost-saving opportunities and discrepancies
Monitor multiple customer accounts while meeting deadlines
Communicate delays, scheduling issues, late pickups, and late deliveries through email and phone
Maintain accurate records and support daily team operations
Strong attention to detail and organizational skills
Good written and verbal communication skills
Basic Microsoft Excel, Word, and Outlook knowledge
Ability to work independently with minimal supervision
Strong problem-solving and time-management skills
Ability to manage multiple tasks and meet deadlines
Comfortable working in a fast-paced environment
Ability to analyze information and make sound business decisions
Previous logistics, transportation, or freight experience is helpful but not required
Experience with billing, invoicing, accounting, or administrative support is beneficial
Basic Excel knowledge is preferred
Willingness to learn new systems and processes
Professional, open-concept office environment
Collaborative team setting
Training and additional Excel learning resources available
Manager provides support while allowing employees to work independently
This position offers opportunities for internal career growth and advancement. Previous team members have moved into other departments and management positions
Initial virtual interview through Microsoft Teams
On-site interview with the hiring manager and another manager
Category Code: JN005
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SeniorityLevel: Associate