Leave of Absence Coordinator
Human resources
Human resources
Charlotte , North Carolina Contract Oct 30, 2026
Leave of Absence Coordinator
Contract Duration: 6-month contract with potential for 90-day extensions
Location: Remote (EST/CST)
Pay: $22/hr
About the Role: We are seeking an experienced LOA Coordinator to support managers and administer Family Medical Leaves and related leave functions in a high-volume, fast-paced environment. This role is responsible for handling inbound leave-related inquiries, maintaining accurate case documentation, researching discrepancies, and ensuring compliance with applicable company policies and state and federal leave regulations. The ideal candidate brings leave administration experience, excellent communication and customer service skills, and the ability to manage multiple priorities with accuracy and professionalism.
About the Company: Our global Fortune 500 client is a world-class food service provider with a strong presence across the nation. Celebrating 30+ years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 300 employees within the last 9+ years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
Key Responsibilities:
Qualifications:
CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.
Voluntary Benefits Options:
#LI-AZ1
#LI-Remote
SeniorityLevel: Associate
Contract Duration: 6-month contract with potential for 90-day extensions
Location: Remote (EST/CST)
Pay: $22/hr
About the Role: We are seeking an experienced LOA Coordinator to support managers and administer Family Medical Leaves and related leave functions in a high-volume, fast-paced environment. This role is responsible for handling inbound leave-related inquiries, maintaining accurate case documentation, researching discrepancies, and ensuring compliance with applicable company policies and state and federal leave regulations. The ideal candidate brings leave administration experience, excellent communication and customer service skills, and the ability to manage multiple priorities with accuracy and professionalism.
About the Company: Our global Fortune 500 client is a world-class food service provider with a strong presence across the nation. Celebrating 30+ years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 300 employees within the last 9+ years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
Key Responsibilities:
- Assist managers and administrate Family Medical Leaves, and all applicable support functions.
- Knowledge of regulations related to company policies, with the ability to review and assess how these policies function individually or in conjunction with one another.
- Ability to manage high volume, inbound calls, multiple tasks, multiple priorities, with frequent interruptions.
- Capture information from inbound calls, leveraging applicable CRM system. Update Absence Tracker/other leave databases as applicable.
- Research and resolve discrepancies between associates and leave requests.
- Reviews file notes and explain leave process to associates and managers
- Compiles employee data and submits information regarding any state leave.
- Completes associated leave tasks, such as managing helix cases, moving documents to the appropriate leave case within the Absence Tracker system and email scans.
- Communicate via phone, helix case and Absence Tracker for leave updates and changes.
Qualifications:
- Bachelor’s degree or 3+ years of experience supporting leave of absence inquiries.
- Working knowledge of state and federal regulatory requirements related to leave of absence, including Family Medical Leave Act (FMLA) and any state regulations.
- Strong phone and verbal communication skills along with active listening.
- Excellent organizational skills
- Detail-oriented, with strong analytical, problem-solving, organizational and follow-up abilities; skilled at managing multiple priorities in fast-paced settings.
- Ability to work well in a fast-paced, stressful, dynamic environment.
- Ability to successfully multitask & be organized
- Must have a minimum of 3 years' support in a customer support capacity.
- Must have working knowledge of all applicable Microsoft Office systems, such as Excel, Word, Teams, Office 365
- Experience with STD and ADA a plus.
CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.
Voluntary Benefits Options:
- Medical / Health Insurance (Multiple Plan Options)
- HSA and FSA Options (CRG will match $500 of your HSA contributions!)
- Vision and Dental Insurance
- Virtual Visits for Urgent Care, Psychiatry, and Therapy
- Voluntary Life and AD&D Insurance
- Voluntary Short & Long-Term Disability Insurance
- Accident, Hospital, & Critical Illness Insurance
- 401K with up to a 4% match. Enrollment & contributions can begin on the first day of the quarter following 90 days of employment.
#LI-AZ1
#LI-Remote
SeniorityLevel: Associate