Sales Coordinator | Hybrid
Opportunity: Contract-to-Hire
Location: Kohler, WI 
Hybrid Schedule: 3 days onsite, 2 days remote each week
Schedule: Mon-Fri, 8am-4:30pm (30 min lunch) or 8am-5pm (1 hour lunch)
Pay: $24 – $29/hr, depending on experience

About the Role: CRG is launching a search for a Sales Coordinator / Order Management Coordinator to support the global channel partners for our client in Kohler, WI. In this role, you will be the key liaison between customers and internal teams to ensure orders are processed accurately and delivered on time. You will manage sales order execution, coordinate customer requests, and ensure a seamless experience from order placement through shipment and invoicing. If you are ready to expand your sales support experience across international accounts, this could be the role for you!

About the Company: This global leader with a 100+ year history in energy resilience delivers solutions for home energy, powertrain technologies, and industrial energy systems. With a culture of inclusion and a commitment to sustainability, creativity, and their people, this innovative company is a great place to expand your career!

Responsibilities:

• Create quotes in SAP and convert to sales orders as required
• Process and manage customer purchase orders in SAP, verifying pricing, terms, delivery requirements, and adherence to sales administration policies
• Monitor backlog, order status, and aged orders, and identify/resolve order holds, delays, and discrepancies to ensure timely closure upon shipment or cancellation
• Review data for consistency, accuracy, and alignment across SAP, Salesforce, Smartsheet, Access, and others to ensure accuracy for reliable operations, reporting, and decision-making
• Support post-sale processes, resolving any issues like invoice discrepancies, returns, freight damage, and short shipment claims
• Audit orders on a biweekly basis to prevent errors and support accuracy and review orders processed by new service center associates
• Review, analyze, and validate letters of credit to ensure compliance with contractual terms, internal controls, and international trade regulations; coordinate revisions as needed.
• Ensure compliance with global export control regulations and international trade requirements.
• Serve as a liaison with customer and internal credit teams.
• Under supervision of the senior sales coordinator, route progress payments accurately and support basic account reconciliation efforts as required.
• Enforce sales administration policies related to pricing, order entry, order modifications, cancellations, and documentation standards.
• Support onboarding, training, and account backup efforts as needed.
• Identify process gaps or inefficiencies and contribute to improvement initiatives that enhance operational efficiency and customer satisfaction.

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations, Finance or equivalent relevant experience in an order management, sales coordinator, or similar B2B customer service position
• Demonstrated experience in SAP and/or Salesforce
• Proven ability to monitor, analyze, and resolve complex order issues, including pricing discrepancies, delivery delays, and system errors
• Intermediate proficiency in Microsoft Excel – reporting, reconciliations, data analysis
• Proactive communication and stakeholder management skills, with the ability to work cross-functionally across Sales, Finance, Logistics, and Customer Service

CRG Benefits
CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.
Voluntary Benefits Options:

• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• Voluntary Life and AD&D Insurance
• Voluntary Short & Long-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance
• 401K with up to a 4% match. Enrollment & contributions can begin on the first day of the quarter following 90 days of employment.

Category Code: JN002, JN003
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SeniorityLevel: Associate