Lead Customer Service Representative
Customer Service
Customer Service
Jacksonville , Florida Contract Oct 14, 2026
Lead Customer Service Representative
Location: Onsite in Jacksonville, Florida 32218
Pay Rate: $19/hr
Shift: 8AM - 5PM Tuesday through Saturday. Sunday and Monday are closed.
You will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
What your day-to-day will look like:
Requirements:
Nice to Haves:
Category Code: JN003
#LI-LC1
#LI-Onsite
Seniority Level: Associate
Location: Onsite in Jacksonville, Florida 32218
Pay Rate: $19/hr
Shift: 8AM - 5PM Tuesday through Saturday. Sunday and Monday are closed.
You will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
What your day-to-day will look like:
- Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals
- Support the building and developing of an effective and high-performance team
- Maintain daily and weekly statistics for individual direct reports
- Analyze department results
- Troubleshoot operational problems
- Complete team reports as required
- Identify and analyze escalated problems and provides guidance to direct reports for resolution
- Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction
Requirements:
- 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience
- Experience with Microsoft Office (Word, Excel, & Outlook)
Nice to Haves:
- Experience in a call center environment
- Bilingual English/Spanish
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Category Code: JN003
#LI-LC1
#LI-Onsite
Seniority Level: Associate