Customer Service Representative 
Location: Charlotte, NC 28277
Pay: $18.00–$20.00/hour
Duration: 21 weeks, contract to hire 
Schedule: Monday–Friday (Any 8 hours worked between 7am and 6 pm)

Schedule

• Work any 8 hours between 7:00 AM and 6:00 PM
• Lunch: 30-minute minimum, up to 1 hour
• After 90 days, the position can work from home on Fridays

What You'll Do

• Create and maintain customer profiles
• Set up new customers and verify required information
• Set up customer billing and operational requirements
• Confirm billing information with customer Accounts Payable contacts
• Monitor and respond to customer requests by email
• Assist with EDI and API onboarding
• Review customer credit usage and escalate issues when needed

Required:

• 2+ years of customer service experience
• Experience with Microsoft Office, including:
  • Word
  • Excel
  • Outlook

Preferred:

• 1+ year of transportation industry experience
• Strong communication and phone skills
• Professional and customer-focused attitude
• Ability to identify and improve processes
• Strong problem-solving and analytical skills
• Advanced Excel experience, including:
  • Pivot tables
  • VLOOKUPs
• Experience with CRM systems such as Salesforce

Category Code: JN003
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Seniority Level: Associate