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Lead Customer Service Representative
Customer Service
Newnan ,  Georgia Contract Sep 25, 2026

Lead Customer Service Representative

Location: Newnan, GA
Schedule: Sunday–Tuesday & Friday–Saturday, 12:30 PM–9:00 PM
Days Off: Wednesday & Thursday
Pay Rate: $22.00/hour

Summary

A leading logistics company is seeking a Lead Customer Service Representative to oversee the day-to-day activities of a customer service team and help ensure an exceptional experience for customers.

In this role, you’ll provide hands-on leadership, coach and support team members, monitor performance, troubleshoot operational issues, and serve as an escalation point for more complex customer concerns. This is a great opportunity for someone with strong customer service experience who is ready to take the next step in leadership.

Responsibilities

  • Lead and organize the daily activities of a customer service team to achieve performance and service goals

  • Coach and support team members while helping build a high-performing team

  • Track and maintain daily and weekly performance metrics

  • Review team and department results to identify areas for improvement

  • Troubleshoot customer service and operational issues

  • Prepare required team and performance reports

  • Identify and resolve escalated customer concerns

  • Provide guidance to team members handling complex customer transactions or issues

  • Ensure timely follow-up and a high level of customer satisfaction

Qualifications: 

  • 4+ years of customer service experience, including experience troubleshooting and resolving complex customer issues

  • At least 1 year of team lead or leadership experience

  • Proficiency with Microsoft Office, including Word, Excel, and Outlook

  • Strong communication, customer service, and problem-solving skills

  • Ability to multitask and stay organized in a fast-paced environment

  • Ability to remain calm under pressure and effectively resolve escalated issues

Preferred Qualifications

  • Call center experience

  • Bilingual English/Spanish

  • Previous experience in logistics, transportation, distribution, or a similar fast-paced environment

If you’re an experienced customer service professional with leadership experience who enjoys solving problems, supporting a team, and working in a fast-paced environment, we’d love to hear from you.

Category Code: JN003
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Seniority Level: Associate