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Lead Customer Service Representative
Customer Service
Port St. Lucie ,  Florida Contract Sep 28, 2026

Lead Customer Service Representative
Location: Port St. Lucie, FL 34987
Pay Rate: $17.00–$19.00/hour
Employment Type: Short-Term Contract - Approximately 1-2 months with possible extension 
Schedule: 8:00 AM–5:00 PM

Position Summary
A leading logistics company is seeking a Lead Customer Service Representative for a short-term contract opportunity in Port St. Lucie, FL.

This position will help oversee the daily activities of a customer service team while ensuring a high level of service and timely resolution of customer needs. The Lead Customer Service Representative will provide hands-on leadership, coach and support team members, monitor performance, troubleshoot operational issues, and serve as an escalation point for complex customer concerns.

This is a great opportunity for someone with strong customer service experience and previous team lead or leadership experience who is comfortable working in a fast-paced environment.

Responsibilities

  • Organize and oversee the day-to-day activities of a customer service team

  • Help ensure the team meets established customer service and performance goals

  • Coach and support team members while helping build a high-performing team

  • Maintain daily and weekly performance statistics for assigned team members

  • Review and analyze team and department results

  • Troubleshoot customer service and operational issues

  • Complete required team and performance reports

  • Identify and analyze escalated customer concerns

  • Provide guidance to team members when resolving complex customer transactions or issues

  • Serve as a point of escalation for customer concerns requiring additional expertise

  • Ensure timely follow-up and a high level of customer satisfaction

Qualifications

  • 4+ years of customer service experience, including experience troubleshooting and resolving complex customer issues

  • At least 1 year of team lead or leadership experience

  • Proficiency with Microsoft Office, including Word, Excel, and Outlook

  • Strong communication and customer service skills

  • Ability to multitask and stay organized in a fast-paced environment

  • Strong problem-solving skills and ability to effectively resolve customer concerns

  • Ability to remain calm and professional under pressure

Preferred Experience

  • Previous call center experience

  • Bilingual English/Spanish

  • Experience leading, coaching, or supporting a customer service team

  • Experience working in logistics, transportation, distribution, or a similar fast-paced environment

Additional Requirements

Candidates must be able to successfully complete all required pre-employment screening.

If you’re an experienced customer service professional with leadership experience who enjoys solving problems, supporting a team, and delivering a great customer experience, we encourage you to apply.

CRG Benefits
CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.
Voluntary Benefits Options:

  • Medical / Health Insurance (Multiple Plan Options)
  • HSA and FSA Options (CRG will match $500 of your HSA contributions!)
  • Vision and Dental Insurance
  • Virtual Visits for Urgent Care, Psychiatry, and Therapy
  • Voluntary Life and AD&D Insurance
  • Voluntary Short & Long-Term Disability Insurance
  • Accident, Hospital, & Critical Illness Insurance
  • 401K with up to a 4% match. Enrollment & contributions can begin on the first day of the quarter following 90 days of employment
Category Code: JN003