Accounts Receivable Associate
Opportunity: Contract with strong potential for conversion to full-time
Location: Alpharetta, GA (Hybrid)
Hybrid Schedule: Mon-Thu onsite, Fri remote
Schedule: Flexible start time between 7-9am (40 hours/week)
Pay: $23/hr-$29/hr, depending on experience

Job Summary: Are you ready to take your customer account management skills into an accounting career? CRG is seeking an Accounts Receivable Associate for a large logistics company in Alpharetta, GA. In this role, you will be responsible for daily monitoring, cash and collection management of a dedicated portfolio of small business customers. You’ll improve customer accounts through excellent communication and problem solving in order to increase cash flow, reduce risk, and resolve root cause issues impacting customer payments.

Company Summary: Our client is a leading, technology-enabled transportation and logistics organization with an extensive customer and carrier network across North America. Following a major strategic acquisition, the organization has expanded its market reach, capabilities and opportunities for continued growth. Employees work in a fast-paced, collaborative environment where technology, problem-solving and customer service are central to the business. The company also emphasizes career development, inclusive teamwork, and competitive benefits.

Responsibilities:

• Manage high-volume portfolio of small-business accounts, reviewing customer accounts, sending statements to customers, and establishing business relationships.
• Resolve and manage outstanding invoices and delinquent accounts.
• Negotiate payment terms directly with customers, ensuring adherence to company policies and best practices.
• Partner with sales support, customer service, and accounts receivable on account reconciliations.
• Serve as the escalation point for customer payment disputes and make recommendations for write-offs, account adjustments, and reconciliation.
• Audit and analyze aging reports, tracking collection efforts and initiating outside collection approach as needed for unresolved delinquent accounts.
• Resolve and collect overdue account balances and payment discrepancies through research, communication and follow up with customers and/or sales teams.
• Partner with leadership to make recommendations on account management strategies.
• Research invoices for billing accuracy and collaborate with internal business partners to correct disputed invoices.
• Determine root causes of disputes and potential solutions, report process deficiencies, and implement needed improvements.
• Respond to customer inquiries via email and sometimes phone in a timely manner, maintaining departmental productivity goals.
• Maintain customer contacts in collections tool and document all collection-related activities in AR system.
• Research, validate, and submit customer refunds, internal write off requests, cash application offset requests.

Qualifications:

• Bachelor’s degree OR equivalent combination of related work, education, and/or military experience
• Proficiency in Microsoft Office Suite, especially Excel
• Solid ability to interpret contracts and research data to determine the root cause of issues
• Excellent verbal and written communication skills with demonstrated attention to detail
• Strong organizational skills with the ability to multitask and prioritize work to meet company and departmental goals
• Problem solving and process improvement mindset, with ability to spot recurring issues to prevent future problems
• 1+ years’ experience billing, commercial account receivable experience, or cash applications preferred

CRG Benefits
CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.
Voluntary Benefits Options:

• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• Voluntary Life and AD&D Insurance
• Voluntary Short & Long-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance
• 401K with up to a 4% match. Enrollment & contributions can begin on the first day of the quarter following 90 days of employment