Lead Customer Service Representative
Customer Service
Customer Service
Suffolk , Virginia Contract Sep 8, 2026
Lead Customer Service Representative
Our client, a leading transportation and logistics company, is seeking a Lead Customer Service Representative to join their team! As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. This person will lead and coach the team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.
Opportunity: 9-week contract (Potential to go permanent)
Schedule: Monday – Saturday 11am-8pm (Off Sundays and one additional day during the week)
Location: Suffolk, VA
Payrate: $20-$21/hour
Responsibilities:
Qualifications:
#LI-BL1
#LI-Onsite
SeniorityLevel: Associate
Our client, a leading transportation and logistics company, is seeking a Lead Customer Service Representative to join their team! As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. This person will lead and coach the team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.
Opportunity: 9-week contract (Potential to go permanent)
Schedule: Monday – Saturday 11am-8pm (Off Sundays and one additional day during the week)
Location: Suffolk, VA
Payrate: $20-$21/hour
Responsibilities:
- Directly organize and supervise day-to-day operations and activities of a customer service team to achieve key performance goals
- Support the building and developing of an effective and high-performance team
- Maintain daily and weekly statistics for individual direct report
- Analyze department results
- Troubleshoot operational problems
- Complete team reports as required
- Identify and analyze escalated problems and provides guidance to direct reports for resolution
- Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction
Qualifications:
- 4+ years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience
- 1 year of Dispatch experience; routing, route monitoring, and working with delivery teams, etc.
- Experience with Microsoft Office (Word, Excel, & Outlook)
- Experience in a call center environment preferred
#LI-BL1
#LI-Onsite
SeniorityLevel: Associate