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Lead Customer Service Representative
Customer Service
Newman ,  Georgia Contract Aug 25, 2026

Lead Customer Service Representative

Location: Newnan, GA 30265
Pay Rate: $22.00/hour
Contract Length: 13 weeks, protentional for conversion to FTE 
Schedule: Sunday, Monday, Tuesday, Friday, and Saturday
Hours: 12:30 PM–9:00 PM

Job Summary

We are seeking a Lead Customer Service Representative to supervise and support a team of customer service representatives. This position will oversee daily operations, coach team members, monitor performance, resolve escalated customer issues, and help ensure a high level of customer satisfaction.

The ideal candidate is an experienced customer service professional who is comfortable leading a team, handling complex customer concerns, and working in a fast-paced environment.

Responsibilities

  • Supervise and organize the daily activities of a customer service team

  • Monitor team performance and ensure key performance goals are met

  • Coach and support team members to improve performance and customer service

  • Maintain daily and weekly performance statistics for team members

  • Review and analyze department results

  • Troubleshoot operational and customer service issues

  • Complete required team reports and documentation

  • Review escalated customer issues and provide guidance for resolution

  • Serve as a point of escalation for complex customer concerns

  • Resolve difficult transactions requiring advanced knowledge and judgment

  • Ensure timely follow-up on customer issues

  • Promote positive customer relationships and overall customer satisfaction

  • Support a collaborative, high-performing team environment

Qualifications

Required:

  • 4 years of customer service experience

  • Experience handling complex customer transactions and troubleshooting issues

  • At least 1 year of team lead or supervisory experience

  • Proficiency with Microsoft Office, including Word, Excel, and Outlook

  • Strong communication and customer service skills

  • Ability to resolve customer issues effectively

  • Strong organizational and multitasking skills

  • Ability to work effectively in a fast-paced environment

Preferred:

  • Call center experience

  • Bilingual English/Spanish

  • Experience coaching or developing customer service teams

  • Strong problem-solving and decision-making skills

  • Ability to remain calm and professional under pressure

    Category Code: JN003
    #LI-AD1
    #LI-Onsite
    SeniorityLevel: Mid-Senior