POS Help Desk Technician
Information Technology
Information Technology
Charlotte , North Carolina Contract Sep 3, 2026
POS Help Desk Technician
Location: Hybrid (Salisbury, NC or Mooresville, NC)
Compensation: $30-35 hourly
Primary responsibilities
Category Code: JN008
#LI-LB1
#LI-Remote
SenorityLevel: Associate
Location: Hybrid (Salisbury, NC or Mooresville, NC)
Compensation: $30-35 hourly
Primary responsibilities
- Provide Level 1/Level 2 technical support for POS systems across USA grocery brands/stores.
- Troubleshoot store-level POS hardware, software, peripherals and payment-processing issues.
- Diagnose issues involving registers, PIN pads/payment devices, printers, scanners and other store technology.
- Receive, document, prioritize and resolve incidents through the IT ticketing/service-management system.
- Perform remote troubleshooting with store associates and field support teams.
- Escalate complex POS, network, application or payment issues to appropriate Level 2/3 engineering teams.
- Monitor incidents through resolution and communicate status to stores/business stakeholders.
- Support POS deployments, upgrades, patches and configuration changes.
- Participate in major-incident troubleshooting when POS or payment systems impact store operations.
- Maintain knowledge-base documentation and troubleshooting procedures.
- Potentially provide after-hours/weekend/on-call coverage due to grocery store operating hours.
Category Code: JN008
#LI-LB1
#LI-Remote
SenorityLevel: Associate