Customer Service Specialist | Payroll
Opportunity: Contract
Location: Charlotte (Southwest)
Schedule: Onsite, potential for hybrid down the line
Pay: $22/hr

About the Job: CRG is seeking a detail-oriented Customer Service Specialist to support internal payroll operations with our large client in Southwest Charlotte. This role will handle employee and manager inquiries, create and track work orders, support payroll audits and corrections, and help improve service processes in a high-volume environment.

About the Company: Our global Fortune 500 client is a world-class food service provider with a strong presence across the nation. Celebrating 30+ years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 350 employees in the last 10+ years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

Responsibilities:

• Create work orders, document issues thoroughly for audit trails, and analyze data to identify and document process inefficiencies.
• Respond to internal payroll questions by phone and email during high-volume periods.
• Support field managers and internal teams with accurate, responsive service.
• Analyze recurring issues and identify opportunities to improve processes and workflows.
• Assist with off-cycle checks, payroll audits, and necessary data corrections.
• Help implement process improvements and provide training or guidance to team members.
• Escalate emerging issues and collaborate across departments to troubleshoot solutions.
• Complete additional tasks that support team goals and operational efficiency.

• 1+ years of call center or high-volume customer service experience.
• Experience supporting clients in a fast-paced, complex, deadline-driven environment.
• Strong problem-solving, verbal communication, and written communication skills.
• High attention to detail and ability to manage multiple priorities.
• Bachelor’s degree preferred.
• Payroll processing knowledge preferred.
• Experience using a ticket management system preferred.

• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• Voluntary Life and AD&D Insurance
• Voluntary Short & Long-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance
• 401K with up to a 4% match. Enrollment & contributions can begin on the first day of the quarter following 90 days of employment