Customer Service Representative
Our client is seeking a Customer Service Representative to provide support by coordinating with customers, business partners, and drivers to ensure service commitments are met and customer satisfaction remains a top priority. This role requires strong multitasking, problem-solving, and communication skills to manage multiple priorities in a fast-paced environment while supporting freight and logistics operations. The ideal candidate is customer-focused, collaborative, and motivated to contribute to operational success while taking advantage of opportunities for professional growth and career advancement.

Location: Grapevine, Texas
Duration: 19 Weeks
Shift Details: Monday to Saturday - 2pm to 6pm part time
Pay Rate: $18.00

RESPONSIBILITIES
What your day-to-day will look like:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

QUALIFICATIONS
• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
• Experience with Microsoft Office (Word, Excel, & Outlook)

It’d be great if you also have:
• High school diploma or equivalent
• Experience with Microsoft Office and other business-related applications
• Experience in a call center environment
• Bilingual English/Spanish
• Strong customer service skills with the drive to resolve issues
• Excellent organizational skills
• The ability to thrive under pressure while delivering solutions that exceed customer expectations

Category Code: JN003
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Seniority Level: Associate