Customer Service Representative (Inventory)
Customer Service
Customer Service
Fort Worth , Texas Contract Jul 17, 2026
Customer Service Representative (Inventory)
Location: Fort Worth, TX
Pay: $22.25/hour
Schedule: Sunday – Wednesday, 12:30 PM – 11:00 PM
Employment Type: Contract
Position Overview
CRG is seeking a Customer Service Representative to provide exceptional support in a fast-paced logistics environment. This role is responsible for assisting customers and business partners via phone and email, resolving inquiries, monitoring delivery activity, and ensuring accurate order processing. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and has experience working with warehouse and transportation systems.
Key Responsibilities
- Assist customers and business partners via phone and email.
- Resolve customer concerns and complaints in a professional and timely manner.
- Diagnose issues, provide effective solutions, and escalate concerns when appropriate.
- Monitor delivery routes and provide shipment status updates.
- Scan haul-away pods and verify required documentation and stamps.
- Process delivery order changes, updates, and cancellations.
- Maintain accurate records while delivering excellent customer service.
- Partner with internal teams to ensure timely issue resolution.
Qualifications
Required:
- High school diploma or GED.
- Experience working with a Warehouse Management System (WMS).
- Experience using Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
- Strong customer service, communication, and problem-solving skills.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- Ability to work under pressure while maintaining accuracy and professionalism.
Preferred:
- At least one year of customer service experience, preferably in a call center, logistics, transportation, or distribution environment.
- Experience using Blue Yonder (JDA) and/or SAP.
- Experience supporting warehouse, transportation, or supply chain operations.
Additional Information
- Pay Rate: $22.25/hour
- Schedule: Sunday – Wednesday, 12:30 PM – 11:00 PM
- Background check required.
- 10-panel urine drug screen required.
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Seniority Level: Associate