Human Resources Advisor

We are seeking an HR Advisor to serve as a primary point of contact for associates and managers regarding HR policies, procedures, and programs. This role is responsible for responding to employee and manager inquiries through inbound calls and case management, providing guidance on employee relations matters, and helping resolve a wide range of HR-related issues. The ideal candidate will bring strong judgment, excellent communication skills, and the ability to thrive in a fast-paced, service-oriented environment.

Location: REMOTE, USA
Compensation: $25/hour
Schedule: Monday-Friday 8am-5pm EST
Opportunity Type: 90 day contract with extensions possible depending on performance

Key Responsibilities

• Serve as the primary contact for associates and managers seeking guidance on HR policies, procedures, and programs.
• Respond to inbound phone calls and submitted HR cases related to employee relations, performance management, disciplinary guidelines, benefits, and other HR matters.
• Interpret and explain company policies, procedures, practices, and programs in a clear and consistent manner.
• Provide guidance to managers on handling difficult or complex employee relations situations.
• Investigate employee concerns and recommend resolutions related to working conditions, disciplinary actions, and other HR-related matters.
• Research and resolve associate concerns related to salary and wage actions such as merit increases, promotions, demotions, and pay adjustments, ensuring alignment with company policy.
• Partner with operations and other internal teams to address discrepancies and ensure compliance with established processes.
• Refer payroll and benefits-related inquiries to the appropriate support teams when outside the scope of HR policy guidance, and act as an intermediary when escalated issues require additional HR support.
• Maintain accurate case documentation and support case management activities within HR systems.
• For bilingual support needs, assist with translation of investigative documentation from Spanish to English as needed.

Preferred Qualifications

• 2+ years of experience as an HR Representative, HR Generalist, or similar HR support role in a large organization or supporting a business unit.
• Bilingual in English and Spanish preferred.
• Strong computer skills, including experience with SAP, HR case management systems, reporting, and web-based research.

Skills & Experience

• Ability to research HR-related issues using internal resources, policies, and external tools as needed.
• Strong case management skills with the ability to prioritize and manage multiple inquiries simultaneously.

Category Code: JN007
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