Management
Sales Operations Supervisor
Location: Milwaukee, WI | Hybrid (4 days onsite)
Summary of Primary Duties and Responsibilities
Our client is a global manufacturer of advanced energy and power solutions, supporting critical infrastructure across industrial, commercial, and residential markets. Known for innovation and reliability, their technologies power essential operations worldwide.
The Sales Operations Supervisor is a hands-on leadership role responsible for managing a team supporting order management, shipment coordination, billing, and post-sale operations.
This individual will drive execution, team performance, and process improvement across a fast-paced, high-impact operations environment.
Essential Duties & Responsibilities
- Lead, coach, and develop a team of sales operations coordinators
- Oversee end-to-end order and shipment workflows, ensuring accuracy and on-time delivery
- Act as an escalation point for complex order, delivery, and billing issues
- Partner cross-functionally with Sales, Operations, Finance, and Logistics teams
- Track and improve KPIs, including order accuracy, shipment performance, and service levels
- Identify and implement process improvements and efficiencies
- Maintain visibility into order status and proactively communicate updates
- Foster a culture of accountability, ownership, and continuous improvement
Experience / Skill / Educational Requirements
- 3+ years of leadership experience in operations, sales operations, supply chain, or similar
- Background in manufacturing, logistics, or order management environments
- Experience with ERP systems (SAP preferred) and CRM tools (Salesforce a plus)
- Proven ability to manage cross-functional workflows and teams
- Strong communication, problem-solving, and organizational skills
- Experience coaching and developing team members
- Ability to operate in a fast-paced, high-pressure environment
- Bachelor’s degree preferred
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