IT Support Technician – Onsite

1 yr renewable contract with possible option to hire for an onsite IT support technician with 2-3+ years' experience. The ideal candidate will have A+ or Net+ or other IT certifications and/or IT Degree. This is working onsite in Mooresville, NC – normal working hours M-F 8-5pm. 
We offer discounted health/dental benefits after 90 days and 401k with matching with quarterly signups, pay biweekly and have direct deposit.

IT Technical Support

• Provide Hardware/Peripheral Warehousing services (onsite).
• Provide asset management for the new laptop and equipment that is rolled out to end-users. Also manage the receiving of the returned IT equipment.
• Work with ServiceNow ticketing system, deploying IT equipment to End-users. 
• Perform tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system.
• Monitor resolution of problems to achieve closure and provides status updates to employees and technical support team.

• Utilize current software, equipment, and tools to, track, inventory, and move computing equipment.
• Perform returned equipment cleaning and inspection.
• Perform asset tracking process as directed by client.
• Provide Customer order fulfillment as directed by client.

Computing Equipment Refresh 

• Provide Equipment replacement for computing devices weekly as directed by Client’s Computing Refresh process.
• Receive/clean/prepare/ship/return for donation or disposal old equipment.
• Complete Asset management process.

*  Requires a Criminal background check be completed – passed (No felonies or misdemeanor convictions with theft or violence). Client has a drug free and smoke free campus environment. Candidates should have their own reliable transportation to get to and from work.

Category Code: JN008
#zr