Inventory Customer Service Representative

Pay Rate: $22.25/hour
Location: Fort Worth Texas 76131
Schedule:
Wednesday – Saturday | 11:30 AM – 10:00 PM

Position Overview
CRG is seeking an Inventory Customer Service Representative to support our client's distribution operations. This role serves as a key point of contact for customers and business partners, ensuring timely issue resolution, order accuracy, and exceptional service throughout the delivery process.

Key Responsibilities

• Assist customers and business partners via phone and email
• Resolve customer inquiries and complaints in a professional manner
• Troubleshoot and resolve shipment, delivery, and inventory-related issues
• Monitor delivery routes and shipment progress
• Scan haul-away pods and verify required documentation
• Process order changes, updates, and cancellations
• Maintain accurate records and provide timely follow-up on customer requests

Qualifications
Required:

• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Warehouse Management System (WMS) experience
• Strong communication and customer service skills
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong organizational and problem-solving abilities

Preferred:

• High school diploma or equivalent
• At least 1 year of customer service experience, preferably in a call center, logistics, warehouse, or distribution environment
• Blue Yonder Warehouse Management System (WMS) experience
• Experience handling customer escalations and resolving issues efficiently
• Ability to work well under pressure while delivering an excellent customer experience

Category Code: JN003
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