Customer Service Specialist
Opportunity: Contract-to-Hire
Pay: $21-$24/hour
Location: Richmond, VA (Onsite)
Schedule: Monday-Friday, 7:30 AM-4:00 PM

About the Job: CRG is seeking a Customer Service Specialist to support spare parts operations at a customer site in Richmond, VA. In this role, you would serve as a key backup and partner within the department, helping process orders, manage customer communication, support invoicing, and assist with inventory-related activities. This role is ideal for you if you have demonstrated experience in customer service with order processing, along with strong Excel skills, ERP system experience, and attention to detail.

About the Company: Our client is a global leader in sophisticated packaging machinery, known for innovative engineering, reliable performance, and high-quality solutions across the packaging industry. With more than 2,200 employees worldwide, the company supports customers through technical expertise, operational excellence, and a strong commitment to service.

What you’ll do:

• Review inventory availability and process internal purchase orders
• Prepare and process customer quotes, orders, and invoicing
• Respond to customer emails and phone calls
• Provide updates on part availability and order status
• Support inventory review and inventory control
• Enter data and maintain accurate records in company systems and databases
• Update information related to machine projects and kits
• Work closely with internal teammates and onsite partners to ensure smooth customer service operations

• 2+ years of B2B customer service and/or similar office experience
• Experience with order processing, invoicing, or purchase orders
• Strong Excel skills, including VLOOKUP, pivot tables, and conditional formatting
• Large accounting system (ERP) experience required; prefer SAP specifically
• Strong attention to detail and problem-solving skills
• Professional communication skills and a team-oriented attitude

• Quarterly travel to Greensboro, NC area for trainings and group meetings
• Hybrid Potential after 6 months – 1 remote day/week after 6 months, based on performance