Customer Service Representative
Customer Service
Customer Service
Newark , New Jersey Contract Jun 16, 2026
Customer Service Representative
Pay Rate: $18.00 - $19.00
2 Shifts Available:
JOB DESCRIPTION
As a Customer Service Representative, you will support customers, business partners, and drivers by resolving issues, answering questions, and ensuring deliveries and service commitments are met. This role operates in a fast-paced environment and requires strong communication, multitasking, and problem-solving skills while working closely with operations and transportation teams.
RESPONSIBILITIES
Pay Rate: $18.00 - $19.00
2 Shifts Available:
- Monday–Saturday, 9:00 a.m.-5:30 p.m. (one weekday off)
- Monday–Saturday, 11:00 a.m. 7:30 p.m. (one weekday off)
JOB DESCRIPTION
As a Customer Service Representative, you will support customers, business partners, and drivers by resolving issues, answering questions, and ensuring deliveries and service commitments are met. This role operates in a fast-paced environment and requires strong communication, multitasking, and problem-solving skills while working closely with operations and transportation teams.
RESPONSIBILITIES
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess, and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
- Answer inbound calls from customers, drivers, and internal teams in a professional and timely manner
- Provide accurate information regarding deliveries, pickups, and service inquiries
- Support dispatch operations by coordinating with field teams and assisting with route-related questions
- Reach out to customers regarding delivery updates, confirmations, or issue resolution
- Document all customer interactions and updates in internal systems
- Follow up on open cases to ensure complete resolution and customer satisfaction
- Assist with post-route check-ins, confirming pickups and verifying all items are properly accounted for
- Promote customer satisfaction and encourage survey participation when appropriate
- Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
- High school diploma or equivalent
- 1-year related experience preferably within a call center environment
- Strong customer service skills and the ability to satisfactorily resolve issues
Category Code: JN003
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