Customer Service Representative
Customer Service
Customer Service
Newark , New Jersey Contract Jun 10, 2026
Customer Service Representative
Summary:Our client is a leading transportation and logistics organization specializing in supply chain solutions, freight management, and last-mile delivery services across North America. This team supports high-volume delivery operations and is focused on providing exceptional customer service and efficient claims resolution.
Overview:
We are seeking a detail-oriented Claims Specialist to support last-mile delivery operations by managing communications between carriers, customers, and insurance partners. This role is responsible for reviewing property damage claims, investigating documentation, resolving disputes, and ensuring timely claim processing.
Schedule: 9am-5:30pm; Monday to Friday
Pay Rate: $19/hour
Type: 3-month contract contract with possible extension
Key Responsibilities
- Coordinate and facilitate claim-related communication between customers, contract carriers, insurance providers, and internal teams
- Review and investigate property damage claims within established authority guidelines
- Analyze claim forms, supporting documentation, and records to validate coverage and determine resolution
- Negotiate claim settlements with contractors and external partners when applicable
- Issue payments and process claims in accordance with company policies and timelines
- Handle escalated or conflict-driven situations with professionalism and strong problem-solving skills
- Maintain accurate claim documentation and data entry within internal systems
- Minimum of 1 year of experience in customer service, claims support, data entry, or a related administrative role
- Strong written and verbal communication skills
- Excellent attention to detail and organizational abilities
- Ability to manage difficult conversations and resolve issues confidently and professionally
Category Code: JN003
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