Customer Service Representative

Location: Jacksonville, FL (Onsite)
Duration: 13-Week Contract
Pay Rate: $18.50/hour
Schedule

• Sunday: 11:00 AM – 8:00 PM
• Monday: 11:00 AM – 8:00 PM
• Tuesday: 11:00 AM – 8:00 PM
• Wednesday: Off
• Thursday: Off
• Friday: 7:00 AM – 4:00 PM
• Saturday: 7:00 AM – 4:00 P

We are seeking a Customer Service Representative II to support daily freight and delivery operations by providing exceptional customer service to customers, drivers, and business partners. This role requires strong multitasking skills, attention to detail, and the ability to resolve issues in a fast-paced environment. The ideal candidate is professional, organized, customer-focused, and comfortable handling high-volume communication through phone and email.


Key Responsibilities

• Assist customers and business partners via phone and email
• Respond to customer inquiries and resolve issues in a professional and timely manner
• Handle customer complaints calmly and effectively
• Monitor delivery routes and shipment progress
• Process delivery order changes and cancellations
• Scan haul-away pods and verify required documentation/stamps
• Support reporting activities, including hourly operational reports
• Collaborate with internal teams and drivers to ensure service commitments are met

Required Qualifications

• Minimum 1 year of customer service experience in a call center or high-volume support environment
• Experience handling customer inquiries, troubleshooting issues, and resolving complaints
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
• Strong communication and multitasking skills
• Ability to work effectively in a fast-paced environment

Preferred Qualifications

• High school diploma or GED equivalent
• Previous transportation, logistics, or freight experience
• Experience using additional business-related software applications
• Bilingual in English and Spanish
• Strong organizational and problem-solving abilities
• Ability to remain calm under pressure while delivering excellent customer service