Claims Specialist
Customer Service
Customer Service
Tucker , Georgia Contract May 26, 2026
Claims Specialist
The Claims Specialist is responsible for managing property damage claims and supporting communication between contract carriers, customers, and insurance partners. This role plays a key part in resolving claims efficiently while maintaining a positive customer experience. The position also supports daily delivery operations by assisting with driver check-in during early morning load-out.
Location: Tucker, GA
Duration: 13-week contract
Schedule: Monday – Saturday (off Sunday and one other day during the week)
Hours: 12pm – 8:30pm
Pay Rate: $18.00-$20/hour
Responsibilities
Required:
The Claims Specialist is responsible for managing property damage claims and supporting communication between contract carriers, customers, and insurance partners. This role plays a key part in resolving claims efficiently while maintaining a positive customer experience. The position also supports daily delivery operations by assisting with driver check-in during early morning load-out.
Location: Tucker, GA
Duration: 13-week contract
Schedule: Monday – Saturday (off Sunday and one other day during the week)
Hours: 12pm – 8:30pm
Pay Rate: $18.00-$20/hour
Responsibilities
- Facilitate communication between carriers, customers, and insurance providers to resolve claims
- Review and process property damage claims within established authority limits
- Verify claim details by examining documentation and confirming coverage
- Negotiate and settle claims with contractors in a timely and professional manner
- Issue payments in accordance with company policies and timelines
- Handle inbound calls from customers and delivery teams regarding damaged items
- Provide resolutions, including applicable discounts, to support “Save the Sale” efforts
- Manage conflict situations with professionalism and strong problem-solving skills
- Assist with checking in delivery teams during early morning load-out operations
Required:
- Minimum 1 year of experience in customer service, data entry, or a related role
- Basic proficiency in Microsoft Office and Windows applications
- Knowledge of the transportation or logistics industry
- Strong problem-solving and conflict resolution skills
- Excellent written communication with high attention to detail and accuracy
Category Code: JN002
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