Endpoint Engineer

Location: (Hybrid/Onsite 3 days) at Salisbury, NC
Duration: 7-month contract
Pay: $50.00+ hourly

JOB DESCRIPTION
Our Retail client with over $80B in annual revenue has over 2,000 stores, across 21 US states, with over 400,000 employees. This company is a leader in sustainable retailing with a passion for delivering excellence. By driving omni channel growth, efficiency in the shopping experience and continuing to develop with new technologies; this company is growing and developing continuing success. The leadership team strives for work-life balance for all its employees, with options for overtime if desired.

We’re seeking an Infrastructure Workplace Platform Engineer II to join our team in supporting our end-user operating systems and strengthening our enterprise printing environment. You’ll be part of the End User Services team responsible for the end-user computing estate—Windows desktops/laptops, OS deployment, endpoint policies, knowledgebase/ticket workflows, and reporting. The ideal candidate is a doer and a communicator: meticulous in execution, comfortable presenting status to management and directors, and able to juggle multiple priorities without missing the details.

RESPONSIBILITIES
Endpoint Engineering & Support

• Manage desktop OS support (Windows 10/11, MacOS) and computer & user policy management (GPO/Intune configuration profiles, compliance policies, baselines).
• Focus on ticket triage, escalations, & partnering with business associates to isolate and resolve issues, identify problem trends, and perform knowledgebase upkeep in ServiceNow.
• Diagnose computer related issues, provide analysis and resolution.
• Image and test new computers as needed.
• Contribute to endpoint hygiene, security hardening, and patch/compliance initiatives.
• Maintain documentation, runbooks, and KBs.
• Create status dashboards & reports (Excel/PowerPoint) and deliver clear progress updates to managers/directors.

Printing Environment

• Support and enhance enterprise print services including Canon uniFLOW and Lexmark MarkVision, drivers, queues, secure print, and print server policies.
• Monitor fleet health, optimize configurations, coordinate firmware updates, and reduce print?related incidents.
• Produce print metrics (uptime, incidents, volume, cost trends) and implement improvements.

Communication & Collaboration

• Create concise presentations, dashboards, and executive-ready summaries.
• Coordinate with business units for pilot groups, deployment windows, and change communications.
• Document procedural runbooks and contribute to standard operating procedures.

QUALIFICATIONS

• 3+ years in End User Computing / Workplace / Endpoint Engineering roles.
• Experience in troubleshooting Windows OS startup and recovery issues. Reviewing Event Viewer and logs to identify issues. (CompTIA A+ or equivalent).
• Hands-on proficiency with MECM (SCCM) and Microsoft Intune for OS deployment, app distribution, compliance/policy management, and reporting.
• Experience with ServiceNow (incidents, changes, Knowledgebase article authoring/maintenance).
• Proficient experience in Windows 10/11 and MacOS support.
• Outstanding written and verbal communication skills with experience presenting status to management and directors.
• Strong organization and multitasking: able to prioritize, follow through, and meet deadlines across multiple workstreams.
• Adept at data extraction and manipulation to analyze and report across multiple sources.
• Strong proficiency with Excel and PowerPoint.

• Solid understanding of Active Directory, GPO, Azure AD.
• PowerShell for endpoint automation, reporting, and remediation.
• Autopilot, co-management (MECM + Intune), and WinRE/MDT/OSD experience.
• Practical knowledge of Canon uniFLOW and Lexmark MarkVision (or equivalent enterprise print management tooling).
• Familiarity with ITIL practices (incident, change, problem) and SLA-driven operations.
• Knowledge of print server administration, printer driver packaging, and secure print workflows.
• Certifications: Microsoft 365 Certified: Endpoint Administrator Associate (MD?102), jamf, ITIL 4 Foundation, vendor print certifications, or equivalent.

Work Environment

• Hybrid/Onsite: Onsite 3 days per week at Salisbury, NC.
• Occasional travel to regional sites may be required.
• Participation in deployments and planned maintenance windows/change events as needed.
• Work outside of non-standard business hours may be required when addressing compute/printing issues.