Leave of Absence Coordinator | Remote (EST/CST)
Contract Duration: 90 day contract with potential for extension
Location: Remote (EST/CST)
Pay: $20/hr

About the Role: We are seeking an experienced LOA Coordinator to support managers and administer Family Medical Leaves and related leave functions in a high-volume, fast-paced environment. This role is responsible for handling inbound leave-related inquiries, maintaining accurate case documentation, researching discrepancies, and ensuring compliance with applicable company policies and state and federal leave regulations. The ideal candidate brings leave administration experience, excellent communication and customer service skills, and the ability to manage multiple priorities with accuracy and professionalism.

About the Company: Our global Fortune 500 client is a world-class food service provider with a strong presence across the nation. Celebrating 30+ years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 300 employees within the last 9+ years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

Key Responsibilities

• Assist managers and associates with Family and Medical Leave (FMLA), state leave programs, and related absence inquiries.
• Review file notes and clearly explain leave policies, processes, and next steps to employees and managers.
• Capture accurate information from high-volume inbound calls and update records in the CRM, Absence Tracker, and other leave systems.
• Research and resolve discrepancies related to leave requests, documentation, and eligibility.
• Apply working knowledge of federal and state leave regulations to ensure policy compliance.
• Compile and submit required employee data for state leave programs as applicable.
• Manage associated leave tasks, including Helix case management, document routing, and email scan processing.
• Ensure all leave cases are properly documented and maintained within the Absence Tracker system.
• Communicate leave updates and changes via phone, Helix cases, and Absence Tracker tools.
• Balance multiple priorities in a fast-paced environment with frequent interruptions.
• Provide timely, professional follow-up to employees and managers throughout the leave lifecycle.

• Bachelor’s degree or 3+ years of experience supporting leave of absence inquiries.
• Working knowledge of federal and state leave regulations, including FMLA; state-specific leave experience strongly preferred.
• Minimum of 3 years of experience in a customer support or call-center-based environment.
• Strong phone presence with excellent verbal communication and active listening skills.
• Highly organized and detail-oriented with strong analytical and problem-solving abilities.
• Proven ability to manage high call volumes, multitask, and prioritize effectively in a dynamic, high-pressure setting.
• Proficiency with Microsoft Office tools, including Excel, Word, Teams, and Office 365.

• Experience with Short-Term Disability (STD) and ADA processes is a plus.