Director, Appian Platform Engineer

Location: 3 days a week on site in Uptown Charlotte, NC
Compensation: $150,000 - $165,000.00/year + 25% Bonus (performance based)
Business Unit: GTD - Investment & Enterprise Technology

Our client is a leading global financial services firm focused on meeting the evolving investment and capital needs of clients and customers through innovative solutions across public and private capital markets. The organization values integrity, collaboration, communication, and professional expertise, while fostering a culture that supports employee growth and development. With a strong global presence across North America, Europe, and Asia Pacific, our client is committed to delivering exceptional results and long-term value.

Job Summary
We are seeking a Director (Appian) to lead the delivery and day-to-day operation of a mission-critical, client-facing enterprise platform. This is a hands-on leadership role responsible for execution, stability, and continuous improvement of an Appian?based platform used directly by external clients. The role combines technical leadership, people management, DevOps discipline, and active engagement with business and client stakeholders in a regulated environment.

Primary Responsibilities

• Lead delivery and operational health of an Appian-based, client-facing enterprise platform.
• Act as the primary technical owner, driving priorities, execution, and delivery outcomes across build and run.
• Serve as a key technology contact for client-facing initiatives, supporting onboarding, rollout activities, and issue resolution.
• Partner closely with business stakeholders and client-facing teams to align platform delivery with client commitments and service expectations.
• Manage and develop a global team of engineers and QA resources across onshore and offshore locations.
• Set clear goals, expectations, and accountability for team performance and delivery.
• Oversee SDLC practices including code reviews, CI/CD pipelines, release governance, and automated testing.
• Lead production support, incident response, client-impacting issue management, and root-cause analysis.
• Ensure strong controls, documentation, audit readiness, and operational resilience for a regulated, externally visible platform.
• Oversee supporting components, including integrations, .NET services, and SQL based data layers.

Qualifications

• 10+ years of experience in enterprise application or platform delivery preferred.
• Strong hands-on experience with the Appian platform in complex, client-facing environments.
• Proven experience managing engineering teams, including coaching, performance management, and delivery accountability.
• Experience leading mixed teams (FTEs, offshore/GBS, contractors).
• Solid background in DevOps practices, CI/CD pipelines, automated testing, and release management.
• Working knowledge of .NET and SQL in support of workflow-driven platforms.
• Strong communication skills and comfort working directly with business partners and client-facing stakeholders.
• Financial services or other regulated industry experience.
• Experience supporting platforms during active client rollout and adoption.
• Bachelor’s degree in computer science, Engineering, or equivalent experience.

Benefits

• 401k
• Medical, Dental, Vision, and Mental Health
• Access to in-office gym and fitness stipends
• Paid time off
• Generous tuition assistance and professional certification support

Social Impact

• We are passionate about supporting the communities where we work and live. The Social Impact initiative puts the power to effect change in the hands of our associates—and helps them make a lasting impact through mentoring, service and financial giving.