Customer Service Representative (Contract)

Location: Jacksonville, FL 32219
Duration: 13-Week Assignment, contract to fulltime 
Schedule: 7:00 AM – 4:00 PM (Sunday, Monday, Thursday, Friday, Saturday; Off Tuesday & Wednesday)
Pay Rate: $18.50/hr

Responsibilities:

• Provide exceptional customer service by managing high volumes of inbound calls and emails from customers, business partners, and drivers in a fast-paced logistics environment
• Resolve customer complaints in a calm and professional manner by diagnosing issues, identifying root causes, and implementing timely, effective solutions
• Monitor delivery routes and shipment progress to ensure service commitments were met and proactively communicated updates or delays
• Process delivery order changes, updates, and cancellations with a high level of accuracy and attention to detail
• Scan haul-away pods and verified documentation stamps to ensure compliance and proper recordkeeping
• Assist with the preparation and completion of hourly operational reports to support performance tracking and decision-making
• Collaborate with internal teams to ensure seamless freight operations and a positive customer experience
• Utilize Microsoft Office applications (Word, Excel, Outlook) to manage communication, data entry, and reporting tasks efficiently
• Maintain strong organizational skills and the ability to multitask, prioritize, and perform effectively under pressure

Qualifications:

• Minimum 1 year of customer service experience in a call center environment, including handling customer inquiries and resolving issues
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong problem-solving, communication, and organizational skills
• Ability to work in a fast-paced environment and exceed customer expectations
• High school diploma or equivalent (preferred)
• Bilingual English/Spanish (preferred)