Customer Service Representative (CSR)

Location: Fort Worth, TX 76131
Shift: Sunday – Wednesday, 5:00 PM – 5:30 AM
Contract Length: April 14, 2026 – July 12, 2026, contract to full time conversion 
Pay Rate: $21.25/hour
Onboarding Requirement: Background check and 10-panel urine drug screen

Description
What you’ll do on a typical day:

• Assist customers and business partners via phone and email
• Handle customer complaints in a calm and professional manner
• Diagnose, assess, and resolve customer issues efficiently
• Monitor delivery route progress and provide updates as needed
• Scan haul-away pods and verify documentation/stamps
• Process delivery order changes, updates, or cancellations

Minimum Qualifications:

• Experience using Microsoft Office programs such as Word, Excel, PowerPoint, and MS Project

Preferred Qualifications:

• High school diploma or equivalent
• At least 1 year of related experience, preferably in a call center environment
• Strong customer service skills with the ability to effectively resolve issues
• Excellent multitasking and organizational abilities
• Ability to work well under pressure while delivering high-quality customer solutions

Category Code: JN003
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