DTA Application Analyst (Irth TMS, GIS & Routing Optimization)

Location: 100% Onsite, Greensboro, NC
Reports to: Director of IT Applications/Development
Salary: $75,000 - $90,000.00 based off of experience

About the Role

We are seeking a detail-oriented DTA Application Analyst to support and optimize the Irth TMS dynamic ticket allocation (DTA) system. This role is a key partner to operations, IT, and vendors—ensuring application performance, improving routing efficiency, and driving data-driven decision-making.

You’ll act as a subject-matter expert, supporting application functionality, enhancing workflows, and contributing to system modernization and operational improvements.

Key Responsibilities

• Administer and support Irth TMS, ticket management, and GIS applications
• Configure business rules, routing, ticket allocation, reporting, and notifications
• Troubleshoot issues, track resolutions, and support ongoing system maintenance
• Perform GIS analysis and support operational planning
• Design and optimize routing solutions (VRP) to improve efficiency
• Gather business requirements and translate them into system configurations
• Support application upgrades, testing, and new feature deployments
• Maintain documentation, data accuracy, and reporting capabilities
• Act as liaison with vendors and manage support escalations
• Ensure compliance with security, governance, and IT standards

Qualifications

• 2–5 years of experience in application support, systems analysis, or similar role
• Strong analytical and problem-solving skills
• Experience with GIS platforms (e.g., ArcGIS) and spatial data
• Knowledge of SQL, Python, or similar for data analysis/automation
• Ability to gather requirements and translate into technical solutions
• Strong communication skills and ability to work cross-functionally
• Detail-oriented with ability to manage multiple priorities

Nice to Have

• Experience with Irth TMS or ticket management systems
• Knowledge of routing algorithms or logistics optimization (VRP)
• Familiarity with data pipelines, integration, and transformation
• Experience with change management and process improvement initiatives

Why Join Us?

Join a collaborative, fast-paced environment where you’ll have a direct impact on operational efficiency, system performance, and data-driven decision-making across the organization.

Category Code: JN008
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