Customer Service Representative
Customer Service
Customer Service
Tucker , Georgia Contract Mar 17, 2026
Customer Service Representative
Our transportation and logistics client in Tucker, Georgia is seeking a Customer Service Representative to join their team! This role supports delivery driver teams from a warehouse setting, focusing on dispatch, scheduling, and resolving issues as they arise throughout the day. The position involves frequent phone communication with both drivers and customers to maintain smooth and efficient operations in a fast-paced environment. The role offers opportunities for growth within a dynamic organization focused on delivering excellent customer experiences.
Opportunity: Contract (13 weeks)
Schedule: Must be available Fridays and Saturdays (Off Sundays and one other day during the week)
Shifts rotate between the following: First Shift (6:00am – 2:30pm) and Second Shift (12:00pm – 8:30pm)
Location: Tucker, Georgia
Pay Rate: $18/hour
Responsibilities:
Driver Communication
#LI-BL1
Our transportation and logistics client in Tucker, Georgia is seeking a Customer Service Representative to join their team! This role supports delivery driver teams from a warehouse setting, focusing on dispatch, scheduling, and resolving issues as they arise throughout the day. The position involves frequent phone communication with both drivers and customers to maintain smooth and efficient operations in a fast-paced environment. The role offers opportunities for growth within a dynamic organization focused on delivering excellent customer experiences.
Opportunity: Contract (13 weeks)
Schedule: Must be available Fridays and Saturdays (Off Sundays and one other day during the week)
Shifts rotate between the following: First Shift (6:00am – 2:30pm) and Second Shift (12:00pm – 8:30pm)
Location: Tucker, Georgia
Pay Rate: $18/hour
Responsibilities:
Driver Communication
- Stay in phone contact with driver teams while they’re out delivering.
- Help drivers troubleshoot issues, stay on schedule, and report back delays or exceptions.
- Follow up on missing updates or miscommunication and escalate to the contractor when needed.
- Speak with customers when the driver team can’t explain something or when there’s an issue in the home
- De-escalate frustrated members and provide clarity in both Spanish and English.
- Act as a helpful bridge between the customer and the driver team.
- Guide driver teams when they return to the warehouse at the end of the day.
- Make sure they drop off trash and haul-aways in the correct areas.
- Ensure they check in with staff before leaving.
- Work alongside the Lead CSR to cover phones, track updates, and document issues.
- Communicate problems or delays to the Lead or Operations Manager as needed.
- Fluent in Spanish and English — must be able to speak and understand both
- Comfortable using the phone all day in a fast-paced environment
- Strong and confident communicator
- Basic computer skills (email, Excel, GPS tracking tools, etc.)
- Prior experience in dispatch, warehouse, delivery, or logistics preferred
- Familiarity with Descartes, CLX, or similar systems is a plus
#LI-BL1