Customer Service Representative | Inventory Clerk
Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.

Opportunity: Contract (until June, possible extension)
Location: Fort Worth, TX
Payrate: $21.25 – $22.75/hour
Schedule: Sun – Wed (5am-5pm), Wed –Sat (6pm-6:30am), Sun – Wed (5am-5:30pm), Wed– Sat (5am – 5:30pm)

Responsibilities:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Qualifications:

• Warehouse Management System (WMS) experience required
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations