Customer Service Specialist - Accounts Payable
One of CRG's clients within the building materials industry is on the search for a Contact Center Specialist with familiarity in Accounts Payable or P2P (procure-to-pay) processes to join their team! This company is rapidly growing and will provide this person with the opportunity to grow long term alongside the business. This role is great for someone with previous account management experience and long-cycle call center experience in non-scripted environments.

Location: Alpharetta, GA (on-site 3 days/week)
Schedule: Monday-Friday 9am-6pm
Opportunity Type: Long term contract with the potential to convert permanently!
Compensation: $23.00-$28.00/hour

Key Responsibilities

Serve as a primary point of contact for both internal and external customers via phone and email, ensuring availability during business hours despite fluctuating call volumes.
Manage and respond to incoming tickets in a shared queue, taking ownership of requests and ensuring timely, thorough resolution.
Conduct independent research to resolve inquiries, navigating multiple systems and resources in a less structured environment.
Collaborate cross-functionally with departments such as Procure-to-Pay (P2P), Accounting, and Accounts Payable to investigate and resolve issues.
Document customer interactions and case details accurately within the ticketing system to maintain clear records and support process improvements.
Contribute to a balanced team workload by actively monitoring queues, answering calls, and ensuring tickets are addressed consistently across the group.
Support ongoing efforts to define and improve service metrics, operational processes, and response standards as the function continues to evolve.
Perform other related duties as assigned to support finance operations and shared services objectives.

Education & Qualifications

Bachelor’s degree or equivalent professional experience required.
Prior call center or customer support experience preferred, particularly in environments that require independent problem-solving rather than strict script adherence.
Experience supporting both internal and external customers.
Background in Finance, Accounting, Procure-to-Pay (P2P), or Accounts Payable strongly preferred.
Experience using a ticketing or help desk system required.
Ability to research and synthesize information across multiple systems and departments in a developing or less structured environment.
Strong organizational skills with the ability to manage fluctuating workloads and shared team responsibilities.
Clear written and verbal communication skills, with a professional and collaborative approach.
Team-oriented mindset focused on accountability, responsiveness, and consistent performance.

Category Code: JN001, JN003
#LI-WP1