Functional Analyst
Information Technology

Charlotte , North Carolina Contract To Hire Feb 25, 2026

Functional Analyst
Location: Charlotte, NC preferred (Tues & Wed onsite), open to remote with quarterly travel
Duration: 6-month contract w/ potential to extend
Pay: $45-50/hour W2

JOB DESCRIPTION
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

This position will be supporting one of our client’s sectors, focused on unattended retail solutions for clients and consumers across the US. The role will be responsible for providing system analysis (gap analysis), configuration, QA and escalated support for Enterprise level applications.

RESPONSIBILITIES

Work directly with business team members, third party technology vendors, developers, and user community to identify business needs and interpret them as application requirements.
Draft requirements and specifications documentation, complete to signoff and validate deliverables to specifications.
Function as primary liaison between business and developers to ensure understanding of documented system requirements.
Ensure standards are maintained related to documents and deliverables.
Write and execute functional test scripts and coordinate with other analysts for system integration testing.
Evaluate system deliverables to ensure they are free of defects and meet the quality standards of the department.
Coordinate activities simultaneously for multiple projects.
Learn a very complex business and facilitate projects and decisions across many disparate user groups.

QUALIFICATIONS

Bachelor’s degree required.
3-5 years of experience in functional analysis role and the following qualifications:
On time development of user stories, application requirements, and/or process flow diagrams
Use of various requirements elicitation techniques, such as end user interviews, job shadowing, brainstorming, business process analysis and process flow documentation, facilitation across teams
The ability to work independently and in a team environment
Creative problem-solving skills to help identify, communicate and resolve systems issues to maximize the benefit of IT systems investments
Managing conflicting priorities and gaining consensus across multiple user groups
Committed and enthusiastic approach to supporting business customers and end users.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
General understanding of application architecture and technology.

Special Skills and/or Training Desired:

Experience working in an Agile / Scrum environment.
Formal training or certification in Business Analysis, group facilitation, or project management.
Experience with SQL (Microsoft SQL Server) BASIC SQL MANDATORY.
Experience with data analysis.
Experience using Confluence.
Knowledge on REST API’s. (System Integration knowledge).

Category Code: JN008
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