Accounts Receivable / Order-to-Cash Analyst
Summary: CRG is launching a search for a fully onsite Accounts Receivable role in Ballantyne. This Order to Cash AR Analyst is responsible for managing a portfolio of customer accounts to drive timely payment, improve cash flow, and reduce credit risk. This role partners cross functionally to resolve billing discrepancies, research payment issues, and support the full order to cash cycle from invoice accuracy through collections resolution.

Opportunity: 6 Month Contract
Location: Charlotte, NC (Ballantyne)
Schedule: 100% Onsite
Pay: $22.00 – $25.00 per hour

CRG Benefits for Contractors after 90 days:
CRG Contractors who work an average of 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment!
Benefits Options:

• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• 401K – CRG matches up to 4%!
• Life and AD&D Insurance
• Long-Term & Short-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance

Responsibilities

• Manage a portfolio of customer accounts, monitoring aging reports and collection activity
• Contact customers regarding outstanding invoices and negotiate payment resolutions in alignment with company policies
• Research and resolve billing discrepancies, short payments, and disputed charges
• Partner with sales, customer service, and operations teams to correct invoice errors and address root causes impacting payment
• Analyze aging trends and recommend strategies to improve account performance and reduce delinquency
• Document all collection activity within the AR system and maintain accurate customer records
• Process refunds, write-offs, account adjustments, and cash application offsets as needed
• Escalate high risk or unresolved accounts appropriately

Qualifications

• Bachelor’s degree or equivalent related work or military experience
• 2+ years of experience in billing, commercial accounts receivable, cash applications, or order to cash functions preferred
• Strong understanding of the full order to cash cycle
• Proficiency in Microsoft Excel and Microsoft Office
• Strong analytical and problem-solving skills with attention to detail
• Clear and professional written and verbal communication skills
• Ability to manage multiple accounts and prioritize workload effectively