Leave of Absence (LOA) Coordinator

A nationwide food service client of ours is looking for a Leave of Absence (LOA) Coordinator to support employees and managers through the leave administration process. This role plays a critical part in ensuring compliance, accuracy, and a positive employee experience while managing high-volume leave requests across multiple regulatory programs. The LOA Coordinator serves as a key point of contact for associates navigating complex leave situations and works closely with internal systems and stakeholders to ensure timely, compliant outcomes.

Opportunity: Contract (6 months, with potential 90-day extensions)
Location: Remote
Pay Rate: $20.00/hour

Key Responsibilities

Leave Administration & Employee Support

Assist managers and associates with Family and Medical Leave (FMLA), state leave programs, and related absence inquiries.
Review file notes and clearly explain leave policies, processes, and next steps to employees and managers.
Capture accurate information from high-volume inbound calls and update records in the CRM, Absence Tracker, and other leave systems.
Research and resolve discrepancies related to leave requests, documentation, and eligibility.

Compliance & Documentation

Apply working knowledge of federal and state leave regulations to ensure policy compliance.
Compile and submit required employee data for state leave programs as applicable.
Manage associated leave tasks, including Helix case management, document routing, and email scan processing.
Ensure all leave cases are properly documented and maintained within the Absence Tracker system.

Communication & Case Management

Communicate leave updates and changes via phone, Helix cases, and Absence Tracker tools.
Balance multiple priorities in a fast-paced environment with frequent interruptions.
Provide timely, professional follow-up to employees and managers throughout the leave lifecycle.

Qualifications

Bachelor’s degree or 3+ years of experience supporting leave of absence inquiries.
Working knowledge of federal and state leave regulations, including FMLA; state-specific leave experience strongly preferred.
Minimum of 3 years of experience in a customer support or call-center-based environment.
Strong phone presence with excellent verbal communication and active listening skills.
Highly organized and detail-oriented with strong analytical and problem-solving abilities.
Proven ability to manage high call volumes, multitask, and prioritize effectively in a dynamic, high-pressure setting.
Proficiency with Microsoft Office tools, including Excel, Word, Teams, and Office 365.
Experience with Short-Term Disability (STD) and ADA processes is a plus.

Category Code: JN003, JN007
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