Technical Writer II – AV Collaboration Technology
Technical Writer
Technical Writer
Salisbury , North Carolina Contract Feb 11, 2026
Technical Writer II – AV Collaboration Technology
Our Retail client with over $80B in annual revenue has over 2,000 stores, across 21 US states, with over 400,000 employees. This company is a leader in sustainable retailing with a passion for delivering excellence. By driving omni channel growth, efficiency in the shopping experience and continuing to develop with new technologies; this company is growing and developing continuing success. The leadership team strives for work-life balance for all its employees, with options for overtime if desired.
Role Overview
We are seeking a Technical Writer II to support enterprise Audio/Video and collaboration technology initiatives. This role partners closely with digital media and engineering teams to create clear, user-friendly documentation that enables non-technical audiences to effectively use modern collaboration tools, including Microsoft Teams Rooms and large-room AV systems.
The ideal candidate blends strong technical writing skills with a creative, user-focused approach to documentation.
Key Responsibilities
Qualifications
Preferred Qualifications
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Duration: Contract through 2026 with high likelihood of extension
Location: Hybrid (On-site Monday–Wednesday | Remote Thursday & Friday)
Compensation: $35+/hour W2
Our Retail client with over $80B in annual revenue has over 2,000 stores, across 21 US states, with over 400,000 employees. This company is a leader in sustainable retailing with a passion for delivering excellence. By driving omni channel growth, efficiency in the shopping experience and continuing to develop with new technologies; this company is growing and developing continuing success. The leadership team strives for work-life balance for all its employees, with options for overtime if desired.
Role Overview
We are seeking a Technical Writer II to support enterprise Audio/Video and collaboration technology initiatives. This role partners closely with digital media and engineering teams to create clear, user-friendly documentation that enables non-technical audiences to effectively use modern collaboration tools, including Microsoft Teams Rooms and large-room AV systems.
The ideal candidate blends strong technical writing skills with a creative, user-focused approach to documentation.
Key Responsibilities
- Partner with digital media leadership to create end-user documentation, user guides, SOPs, and governance policies for Microsoft Teams Rooms and enterprise AV systems
- Translate technical engineering documentation into clear, accessible materials for non-technical business users
- Develop and maintain formal technical documentation, including processes, procedures, and architectural references
- Support governance and review processes for next-generation collaboration and AV technologies
- Review, improve, and rewrite existing documentation, including ServiceNow knowledge base articles
- Apply creative design and visual storytelling techniques to enhance usability and adoption of documentation
Qualifications
- 3–5 years of experience in technical writing, preferably in technology, IT, or audio/visual environments
- Proven ability to simplify complex technical concepts for non-technical audiences
- Experience creating technical guides, procedures, and standards documentation
- Strong ability to translate detailed technical input into clear, concise written content
Preferred Qualifications
- Familiarity with Microsoft Teams Rooms and enterprise Audio/Video technology (nice to have)
- Experience creating and maintaining SharePoint sites
- Experience writing and managing ServiceNow knowledge base articles
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