Service Delivery Technician
Location: Costa Mesa
Compensation: $33.50/hour W2
Duration: 6-months contract with potential to extend or convert 

Are you passionate about delivering seamless technology solutions and eager to thrive in a fast-paced, team-centered environment? This pivotal role offers the opportunity to troubleshoot, support, and enhance our company's technology infrastructure, ensuring our workforce stays connected and productive. If you have a knack for resolving technical issues, supporting hardware and software, and enjoy working flexible hours—including nights, weekends, and holidays—you could be the perfect fit for this exciting position.

What you'll do:

• Troubleshoot and resolve moderate complexity technical problems promptly and efficiently
• Document, track, and monitor issues using industry-standard systems and tools
• Provide end-user support for computers, applications, systems, hardware, and access issues
• Install and support company hardware (desktops, laptops, printers, VoIP devices, tablets, etc.) and software
• Assist with IT projects, develop work plans, and ensure their timely completion
• Maintain accurate inventory of IT hardware and peripherals
• Monitor hardware and application performance, providing feedback to leadership
• Support and train users on new technology implementations (MFA, OneDrive, Self-Service portals, etc.)
• Deliver face-to-face tech support and collaborate on audio/visual and conferencing technology setup and troubleshooting
• Follow standards for hardware configuration and deployment
• Contribute to maintaining a robust local IT infrastructure and support daily operations

Required Skills:

• 2-5 years of relevant IT/IS experience with a proven track record of technical achievements
• Strong knowledge of workstation hardware and software, network components, and peripherals
• Ability to troubleshoot and resolve hardware, software, and network issues effectively
• Excellent communication skills, both verbal and written
• Capable of collaborating with peers and supporting a team-oriented environment
• Willing to work flexible shifts, including nights, weekends, and participate in 24x7 on-call rotations
• Ability to lift up to 10 pounds and assist with physical hardware setup as needed

Nice to Have Skills:

• Technical certifications such as MCSE, MCTS, A+, Cisco
• Experience with conferencing and collaboration tools like Zoom and telephony systems
• Knowledge of mobile device management and remote support tools
• Prior experience supporting AV technology and digital signage

Preferred Education and Experience:

• AA/BS degree in Computer Science, Information Technology, or a related field preferred but not required
• 2-5 years of professional IT support experience in a corporate environment

Other Requirements:

• Ability to travel up to 20%, including potential overnight trips
• Must be physically capable of lifting hardware components and moving equipment as necessary

Take the next step in your IT career with a company that values innovation, diversity, and your professional growth. Ready to make an impact?

Category Code: JN008
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