Payroll Specialist
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

Opportunity: Contract 
Location: Charlotte, NC Onsite Monday - Friday

Responsibilities:

• Create, track, and manage payroll-related work orders using the appropriate CTI, ensuring accurate and complete data capture for auditing and reporting purposes

• Take full ownership of payroll inquiries from field managers, investigating issues and driving them through resolution

• Identify inefficiencies within payroll and operations workflows and document current-state processes

• Recommend process improvements, including documentation, testing, and training support for implementation

• Provide phone support during high-volume periods while adhering to established procedures and service-level standards

• Support and troubleshoot payroll applications, including SAP, MyCPM, MySTAFF, MyRequests, and related systems

• Analyze system interactions to recommend future enhancements and process improvements

• Process payroll-related emails in accordance with standard operating procedures and response timelines

• Execute off-cycle payroll checks accurately and in compliance with internal guidelines

• Complete payroll corrections identified through internal audits and data quality reviews

• Provide customer service leadership on projects involving multiple teams across the department

• Monitor recurring issues and work order trends, proactively identifying downstream impacts and proposing solutions

• Perform additional payroll and team-specific tasks as assigned

Qualifications:

• Bachelor’s degree preferred

• 1+ year of customer service or call center experience, ideally in a high-volume environment

• Previous experience supporting clients in a fast-paced, complex, deadline-driven service organization

• Working knowledge of payroll processes and payroll-related compliance preferred

• Experience with SAP payroll systems strongly preferred

• Familiarity with payroll-related applications such as MyCPM, MySTAFF, and MyRequests a plus
  
  Category Code: JN002, JN007
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