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Customer Service Rep I
Customer Service
Rockford ,  Illinois Contract Dec 17, 2025

Customer Service Representative

Our logistics client in Rockford, IL, is seeking a Customer Service Representative to join their team. This individual will provide customer support, monitor delivery activity, and ensure a smooth flow of operations. They are seeking someone who is professional, detail-oriented, and able to multitask in a fast-paced environment.

Opportunity: Contract
Location: Rockford, IL (100% on-site)
Schedule: Monday – Friday, 8:00 AM – 4:30 PM
Compensation: $20.50/hour
Responsibilities:

  • Assist customers and business partners via phone and email.

  • Handle customer complaints in a calm and professional manner.

  • Diagnose, assess, and resolve customer and delivery-related issues.

  • Monitor progress of delivery routes to ensure timely and accurate service.

  • Scan haul-away pods and verify stamps for record accuracy.

  • Process delivery order updates including changes or cancellations.

  • Document interactions and follow up on open issues as needed.

  • Maintain a high level of service while working under pressure in a fast-paced environment.

Qualifications:

  • Experience with Microsoft Office programs including Word, Excel, PowerPoint, and MS Project.

  • High school diploma or equivalent (preferred).

  • 1+ year of related experience, ideally in a call center or customer service environment.

  • Strong customer service and conflict-resolution skills.

  • Excellent organizational skills with the ability to multitask.

  • Ability to remain calm under pressure and deliver solutions that exceed customer expectations.
    Category Code: JN003, JN014
    #LI-MS1