Application Support Specialist
Information Technology
Information Technology
Charlotte , North Carolina Contract Sep 30, 2025
Application Support Specialist
Location: Charlotte, NC - Hybrid
Duration: 6-month contract w/ potential to extend or convert
Pay: $20-$24/hour
JOB DESCRIPTION
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
The Application Support Specialist position is responsible for providing application support and services to corporate and field associates. This person works as a member of the Support Services team and is with understanding the goals/objectives of that team and how it supports those of the business.
RESPONSIBILITIES
QUALIFICATIONS
Location: Charlotte, NC - Hybrid
Duration: 6-month contract w/ potential to extend or convert
Pay: $20-$24/hour
JOB DESCRIPTION
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
The Application Support Specialist position is responsible for providing application support and services to corporate and field associates. This person works as a member of the Support Services team and is with understanding the goals/objectives of that team and how it supports those of the business.
RESPONSIBILITIES
- Learn the functionality and requirements of the IUS applications including MyFinance, MyOrders, Menuworks, eMorrison, Crothall Applications and other business applications.
- Respond to support requests from both Internal Corporate and Field employees.
- Troubleshoot and resolve most application issues over the telephone, via chat support, and ticket submission.
- Work with developers, IT department and business team members to identify process and/or application improvements.
- Assess, track, resolve, and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
- Communicate issue status and resolutions to end-users.
- Assist in asset management of handheld devices.
- Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
- Ensure compliance with support procedures related to timing, reporting and follow through.
- Work with 2nd level Technology & Business support teams to ensure that incidents are escalated properly and completed.
- Document issues and resolutions in support knowledgebase.
QUALIFICATIONS
- 1-3 years of progressive experience in end-user computing support and application support.
- 2-3 years of Customer Service/Support services experience.
- Knowledge of Office 365 and SQL, Networking or configuration.
- Must have strong communication and documentation skills.
- Experience in supporting business applications via phone and ticket support.
- Positive attitude and excellent customer service skills.
- Analytical and problem-solving skills.
Category Code: JN008
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