Road Service Coordinator | Remote

About the Job: CRG is looking for a Road Service Coordinator for one of our logistics in the Charlotte area! In this role, you will be responsible for overseeing and coordinating road service support for customers, managing high-volume communication through phone, email, and chat to address service requests efficiently. Your key duties will include diagnosing issues, identifying eligibility for service, and dispatching vendors to meet customer needs promptly.  

About the Company: Our Transportation and Logistics client, with an annual revenue of nearly $80 million, has generated consistent growth through expansion, acquisition, and innovation. It currently has over 500 locations and is the largest intermodal equipment provider in the industry. Since 2014, CRG has placed over 180 employees within this organization, which is consistently rated high among its employees for having an excellent benefits package, collaborative work culture, and passion for giving back to the community.

Opportunity: Contract-to-Hire
Pay: $21-23/hr
Location: Charlotte, NC – REMOTE after first week
Schedule: W-F 11a-9p and Sat 7a-5p
Training:

• Onsite in Southwest Charlotte for 1^st week, fully remote after that
• First 4 weeks of training are 9am-5pm

• Manage a high-volume email and call queues for road service team requests, ensuring timely responses via phone, email, and/or chat.
• Assess and diagnose chassis failures through questioning.
• Identify units in need of service, verifying the last gate-out time, location, and road service eligibility.
• Determine nature of the failure and decide emergency or service status.
• Maintain a log of all road service events, tracking from implementation to closeout.
• Schedule and dispatch vendors to perform Road Service as requested by customers.
• Assist in managing the road service program with vendors and suppliers.
• Actively communicate and follow up throughout the service event from start to completion.
• Listen to customers’ concerns, issues, and questions, providing effective solutions.
• Monitor road service email and phone requests after hours on assigned days.

• Must have prior hands-on experience working mechanically with intermodal chassis, or possess a strong understanding of chassis components and mechanical systems.
• Solid grasp of Microsoft Office products and environment, including Outlook, Word, Excel and PowerPoint.
• Ability to multitask, handling multiple calls simultaneously, following up on each event and seeing it through to completion.

Category Code: JN044, JN003
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