Customer Service Representative
Customer Service
Customer Service
Garland , Texas Contract Sep 17, 2025
Customer Service Representative
Location: Garland, Texas 75042
Duration: 3.5 months, contract
Shift Details: Tuesday - Saturday (Open Monday at least twice during the season) / Rotating Shift / 5a-7p w/ no more than 8-9.5 hours per day
Pay Rate: $19.50/hr
JOB DESCRIPTION
This is a seasonal role with the potential to become a permanent member after 90 days. Candidate will need to be punctual, professional, dependable, and reliable. This candidate will also need to meet the following criteria:
This role is currently a seasonal position, beginning on or about October 1st, with the opportunity to become full-time in January 2025. The ideal candidate is expected to be a valuable contributor to a team that strives for excellence daily.
RESPONSIBILITIES
What your day-to-day will look like:
• Assist customers and business partners via telephone and email
• Handle member complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Assist with check-in during loadout and driver returns
• Process changes or cancellations to delivery orders
QUALIFICATIONS
What you’ll need to excel:
At a minimum, you’ll need:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It’d be great if you also have:
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
JN003
#zr
Location: Garland, Texas 75042
Duration: 3.5 months, contract
Shift Details: Tuesday - Saturday (Open Monday at least twice during the season) / Rotating Shift / 5a-7p w/ no more than 8-9.5 hours per day
Pay Rate: $19.50/hr
JOB DESCRIPTION
This is a seasonal role with the potential to become a permanent member after 90 days. Candidate will need to be punctual, professional, dependable, and reliable. This candidate will also need to meet the following criteria:
- Be an efficient multi-tasker
- Understand the claims process
- Be on-time and have flawless attendance
- Have reliable transportation
- Possess the ability to work in a team environment
- Be willing to listen and learn
- Schedule flexibility
- Be a common-sense problem solver
This role is currently a seasonal position, beginning on or about October 1st, with the opportunity to become full-time in January 2025. The ideal candidate is expected to be a valuable contributor to a team that strives for excellence daily.
RESPONSIBILITIES
What your day-to-day will look like:
• Assist customers and business partners via telephone and email
• Handle member complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Assist with check-in during loadout and driver returns
• Process changes or cancellations to delivery orders
QUALIFICATIONS
What you’ll need to excel:
At a minimum, you’ll need:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It’d be great if you also have:
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
JN003
#zr