Deskside Support Technician
Desktop Support
Desktop Support
Clayton , Indiana Contract Sep 16, 2025
Deskside Support Technician
Location: Clayton, IN
Duration: 12+ month contract
Shift Details: Mon – Fri, 7:30am to 4:00pm **Candidate needs to be flexible as shift will vary to align with production schedule**
Pay Rate: $27.00
JOB DESCRIPTION
Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.
RESPONSIBILITIES
Location: Clayton, IN
Duration: 12+ month contract
Shift Details: Mon – Fri, 7:30am to 4:00pm **Candidate needs to be flexible as shift will vary to align with production schedule**
Pay Rate: $27.00
JOB DESCRIPTION
Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.
RESPONSIBILITIES
- Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement, which includes responding to high-priority outages outside of normal business hours; work as the liaison between site leadership, IT leadership and other technical team during outages
- Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance
- Manage and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime
- Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
- Perform installation, upgrades, maintenance, basic troubleshooting, and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.
- Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements
- Make technical recommendations to site leadership regarding problems, projects and releases
- Create batch files or PowerShell scripts for asset management and incident resolution
- 2 years of experience supporting network systems
- Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers (multifunction, laser, fax, barcode label, dot matrix and high-volume scanners)
- Bachelor’s degree or vocational training in CS or MIS, or equivalent related work or military experience
- Experience supporting a corporate or warehouse networked computer environment
- Experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS
- Strong understanding of warehouse management systems
Category Code: JN008
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